Home' Hotel Management : HM April 2018 Contents Congratulations on your new position as GM of FV by Peppers.
Where were you before and what attracted you to this role?
have been working in several large strata resorts on the Gold Coast,
with my most recent position as General Manager at Mantra Sierra
Grand Resort on the Gold Coast. The opportunity to complete another
hotel opening in a high-profile building and a mixed-use development
really attracted me to the role. The development features the ‘FV Private
Club’ offering over 2000 square metres of luxury amenity including a 60
metre U-shaped skyline pool, a private dining room, moonlight cinema
room, health club, yoga studio, and outdoor landscaped deck areas, as well
as three VIP lounges with pools available for private bookings.
What launch activities have you got planned for the hotel?
We officially opened the hotel on March 1 this year with the Minister for
Tourism Kate Jones and Mantra Group’s Chief Operating Officer Tomas
Johnsson cutting the ribbon to celebrate the opening. Our launch party
was very successful; FV by Peppers was inspired by New York’s flatiron
building so we kept with the theme and had a New York style live deli on
the night with our chefs preparing delicious meats and cheeses for guests
and attendees with a DJ playing music on our rooftop area.
What will the focus of the property be?
We are building up our reputation and continuing to create brand
awareness of FV by Peppers. Customer service is an integral part of
the hotel experience. A critical success factor for us will be ensuring we
have knowledgeable staff with exceptional levels of proactive service and
customer care. Having just opened our on-site restaurant for guests and
residents, ‘Six by FV’ has a very New York influence – think delicious
wood-fired pizzas. We are looking forward to continuing that high-end
Peppers experience with fantastic customer service and quality food.
How is business going so far and what are your expectations
for the rest of the year?
There is currently a lot of interest in the property and weekend demand
has been very strong. As we are located in Fortitude Valley, we are in
the hub of some fantastic nightlife, restaurants and the entertainment
precinct of Brisbane. There has been quite a strong demand for our
residential apartments from long stay guests (over 14 nights) – our
apartments offer a range of sleeping options spread between one or two
FV by Peppers General Manager,
Troy Fettes, with the Queensland
Minister for Tourism, Kate Jones
Stylish: FV by Peppers Brisbane
HM catches up with the General Manager of the new FV by Peppers in Brisbane,
TROY FETTES to talk about the city’s hottest new opening.
Interview by Emma Castle
bedrooms, with all apartments offering sought after urban living features
such as sleek kitchens with European appliances and fully enclosed
balconies. We are excited for what the future holds for the property.
What are some of the things you’re doing to attract guests?
It’s a competitive market in Brisbane, so what is your point
We have attractive offers in market at the moment. It’s the little extras such
as inclusions like complementary WiFi and in-house movies. The cutting
edge architectural design of FV by Peppers is matched by the inclusion of
some thoroughly modern facilities such as a moonlight cinema, a full-
service gym, yoga retreat, a 60m heated U-shaped skyline pool, tropical
gardens, on-site F&B and - my personal favourite - three VIP private spa
lounges. These luxe extras really make us stand out from the competitive
Brisbane market. Complementing this sophisticated urban offering is
Peppers renowned style of service – always attentive, never obtrusive.
Tell us the path you have taken to your role and any tips you have
for General Managers of the future?
I started out in restaurants as I wanted to run my own restaurant. I
soon discovered hotels while I was studying for my Bachelor of Hotel
Management. I fell in love with hotels and the people in the industry.
To be successful in the industry, you must work hard; treat everyone you
encounter with respect. Success is never final, so always continually push
for improvements and be a lifelong learner. Have pride and passion in
your work, and enjoy what you do, and things will happen naturally.
What do you love about the Peppers brand?
Peppers is a little different to your traditional hotel brands. We offer small
boutique properties as well as beautiful large properties such as Peppers
Broadbeach and Peppers Soul, but our point of difference really is the
people in our business because they go above and beyond for all guests to
ensure they receive that high-end Peppers experience.
You are new to Brisbane. What do you love about it?
I am new to Brisbane and think it has a great vibe to it. It is a big city
without being too big. I love being so close to the Brisbane River and the
fact that it is an outdoor city with great weather. I love the culture – new
cafes and bars are popping up all the time. n
lu xe new Peppers
34 HM The Business of Accommodation
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