Home' Hotel Management : HM February 2018 Contents The Gold Coast Commonwealth Games are sure to deliver a huge
boost to the accommodation and industry in Australia. And this
shouldn’t be limited to Queensland. It’ll bring a boom in tourism,
infrastructure investment, upgrades and tens of thousands of new
jobs. I’m really looking forward to watching Australia show the world
that our accommodation industry is second to none.
ood trends continue to have a significant influence on where people stay in today ’s
market. Innovative menus, healthy options and creative spaces are currently the
big drawcards. The online world and social-media-loving crowds spend a lot of
their time telling the world about their experiences. Their enthusiasm can only
mean more good things for industry growth in 2018.
Competition continues to be one of the biggest challenges in the industry, especially
in attracting return business. It’s fantastic to see how the industry faces these challenges
each year. There’s so much I, and Intrust Super, continually learn from the its innovation
After a challenging market in 2016, I was pleased the team at Intrust Super were
able to deliver some fantastic returns for members in the 2016/17 financial year. Intrust
Super’s Balanced option returned an impressive 12.15 per cent for the financial year to
30 June. Welcome news, I’m sure, for any staff members using Intrust Super. The figure
represents the fourth year out of five that the Fund has delivered double-digit returns,
and the eighth consecutive year of positive returns since the global financial crisis. It was
a fantastic result.
As challenges go, July 1, 2017 brought some of the most significant changes to super
I’ve seen since the inception of the system. The Government legislated the numerous
changes on November 23, 2016. Some of these new rules included changes to contribution
caps and super taxation rules, and the introduction of a transfer balance cap on pension
products. The new rules had to be implemented by July 1, 2017, and communicated to any
members that were likely to be affected. I was incredibly proud of the team for keeping our
members informed and preparing for the changes in such a short timeframe.
In addition, Intrust Super was awarded ‘Best Value Insurance in Super’ by Money
magazine for the sixth year in a row! Protecting our accommodation partners, their staff
and their super balances has always been a priority for Intrust Super. It was fantastic to
receive this recognition from Money once again.
Finally, Intrust Super has been rated as a Platinum ‘best value for money’ fund by
SuperRatings for the 12th consecutive year. The Fund was also a finalist for SuperRatings’
‘MySuper of the Year 2018’ award, the third consecutive year we have received the nomination.
Staff members using Intrust Super will probably be very interested in our new
Rewards Program. Intrust Super Rewards gives members access to over 4,500 discounts
and special offers over a range of categories – many of them discounts for travel and
accommodation across Australia. It’s a fantastic way to bring new business to our
partners, while at the same time rewarding our members.
Possibly the biggest update for any staff members holding insurance cover with
Intrust Super was the announcement of two insurance premium reductions. On 1
October 2017, the insurance premiums for Intrust Super’s income protection cover were
reduced by approximately 12%. Not only that, we were thrilled to announce another
premium reduction, this time for our life and total and permanent disability insurance.
From 1 January 2018, Intrust Super members paid seven per cent less for their life
and total and permanent disability insurance. It’s so important to not only protect our
members and their families, but also their super balances. And I’m so proud the Fund
continued improving our members’ insurance cover in 2017.
We also introduced interactive Annual Statements to members in 2017. The
interactive statements were easy to digest and are accessible across multiple devices.
Members can engage with their accounts whenever it suits them – even on a break at
2am. Additionally, each individual member received personalised messages with their
statements, to show them ways to improve their super situation.
And finally, our financial planning arm, Intrust360, introduced a new service called
Phone360. Making time to book an in-person appointment can be difficult, especially for
time-strapped members in the accommodation industry. Phone360 is a convenient, low-
cost alternative to receive simple super advice over the phone. It’s just another way we’re
trying to make superannuation easier for accommodation staff.
The team at Intrust Super works hard to continue improving the super experience for
our members. We are constantly developing ways to deliver superior customer service and
easier interactions with superannuation for our accommodation members.
Chief Executive Officer
42 HM The Business of Accommodation
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