Home' Hotel Management : HM February 2018 Contents We had a good year in 2017 and the outlook for 2018 continues to
be positive for the Langham Hospitality Group.
e have just announced a new Langham in Bangkok and are looking
forward to the opening of our hotels in Phuket, Chongqing, Hefei and
Ningbo Dongqian Lake later this year.
We see opportunities in the Pacific, especially in Auckland. New
Zealand attracted international arrivals of over 3.3 million (2015/2016) and the number
is expected to continue to grow by over 10% annually. We have re-branded our Auckland
hotel to a Cordis, recently idue to the size of our hotel and large inventory of rooms as
we see an opportunity to re-brand it to an upper-upscale property to complement the
growth of Auckland city and the buoyant tourism environment. With the events and
conventions facilities and infrastructure in place and in development in the region, the
outlook is positive for MICE, leisure and business.
The Langham Sydney is the most exclusive harbour side address in the city and
we are very excited with the development of Barangaroo, the city’s new waterfront
precinct which is only a short walk away from our luxury hotel. We look forward to the
opportunities from a destination and business perspective from this development.
Our hotel in Melbourne is in one of the best locations in the city. The Langham,
Melbourne, a favourite amongst the locals for celebrating special occasions will be
undergoing a renovation and we look forward to sharing more details and unveiling a
new updated product in the near future.
Greater China continues to be a key focus. Domestic travel (both business and leisure)
will continue to grow steadily ahead of the rest of the world. There are 120 million-plus
Chinese outbound customers who are seeking to travel out of China which is a great
opportunity for the hospitality industry worldwide. Being a Hong Kong owned company,
the Langham Hospitality Group takes pride that we know the Chinese travellers well.
We have developed the Ying programme which is specially catered to the Chinese, a
welcoming programme designed especially for the unique needs of our Chinese guests
with an effortless and enjoyable experience which include; local information written in
Chinese, Mandarin speaking colleagues to assist Chinese guests; Ying In-room where
guests can find Chinese tea, Chinese newspaper titles, selection of Chinese television
channels and essential amenities that make the Chinese guest more comfortable; and
Ying Cuisine where Chinese guests can seek comfort food like traditional Chinese
breakfast congee, dim sum, noodles prepared by our experienced Chefs.
We are going through an exciting time in North America. The Langham, Chicago
continues to be top of mind as one of the best hotels in the city and country. The
Langham, New York has completed its renovation last year and we are very proud that it
is recently voted the best hotel in New York and number three best hotel in the USA by
readers of Conde Nast. Our Roche Bobois Penthouse Suites at The Langham, New York
are designed by the acclaimed French interior design retailer, Roche Bobois. Each suite is
unique, with interiors inspired by the vibrant industries of fashion and music that thrives
in New York. The Langham, New York also housed a collection of Alex Katz, Amercia’s
modern great artist ’s works which offset the character and design of our well-loved New
Southeast Asia is an important market to watch from a business, leisure and MICE
perspective. There is a rising middle class who are affluent, young and tech-savvy
consumers, eager to travel within the region and beyond. In view of this growth in
the region, we are also very excited with our recent announcement of The Langham,
Bangkok, scheduled to open in 2021 and the upcoming opening of our hotels in Jakarta
and Phuket in the next 18 months. The group is also
actively seeking opportunities in the region and have
projects in negotiation.
The industry is evolving constantly and at a faster
pace now than it was five years ago. Consumers have
access to information at their fingertips and on real time
social media platforms. The hospitality industry needs to
adapt and also respond to the customer at a much faster
response rate today.
We see new businesses like Uber and Airbnb in the
market complementary to the traditional service oriented
hospitality business. They offer options and alternatives to
consumers who seek a different experience.
The growth of the aviation industry is crucial to the
hospitality industry. With direct aviation access to the
destination where the hotel is located, there will be more
potential business and opportunities to drive tourism and
arrivals. More airlines are now competing on the same
routes, giving consumers more options. Younger airlines
are now competing with the national carriers, introducing
fresher, newer product with more competitive fares. These
are all good news for us.
We have also increased Cordis’ footprints last year.
New Cordis hotels have been signed in Hangzhou,
Phuket, Shanghai East Bund and Ningbo, Donqian
Lake. In addition to Cordis Hong Kong, we now have
Cordis Shanghai Hongqiao, Cordis Auckland and Cordis,
Beijing Capital Airport all in operation in 2017.
In 2017, we announced Langham hotels in Bangkok,
Tokyo, San Francisco and Jeddah.
Our hotels in key destinations like London, Sydney and
New York have all completed their renovations last year – so
we have new products to showcase to the rest of the world.
SNAPSHOT: LANGHAM HOSPITALITY
Number of hotels & rooms (Globally): 22 hotels and
Number of hotels & rooms (Asia-Pacific): 16 hotels and
Number of hotels & rooms (Australia, New Zealand
and South Pacific): 3 hotels and 897 rooms
Number of employees (Globally): 8,400
Year first hotel opened (Globally): 1865 (The Langham,
Year the company was founded: 2004
Brands in the organisation: Langham Hotels & Resorts,
Cordis Hotels & Resorts and affiliate brands Chelsea
Toronto and Grand West Sands Resorts and Villas Phuket
Head office location (Global): Hong Kong
Chief Sales and Marketing Officer
Langham Hospitality Group
Asia Pacific Leaders
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