Home' Hotel Management : HM JUNE 2017 Contents Richard Dalman
+64 3 366 5445
Enriching the way people live, work and
play through architecture and interior
design. Specialising in hotel new builds
and refurbishments across Asia Pacific.
Four Points by Sheraton Auckland
might identify the over-specified light fitting arrangements.
Be open to the fact that some solutions might not be as sexy
as others, but it’s often in these (did someone mention a
new roof or insulated loading bay door?) that can make the
most impact on operating expenses and ROI.
3. THINK ABOUT THE SOCIAL
SUSTAINABILITY ELEMENTS YOU CAN
INCORPORATE WHICH REPRESENT
GREAT VALUE FOR MONEY.
Happy staff make long term employees, create excellent
guest experiences, and generate return business. While
looking into the FOH refurbishment, identify areas in the
BOH where things are not functioning as they should.
Could the staff canteen have a small section with lounge
seating and a library? Could the training rooms benefit
from an upgrade? Could the change rooms undergo a
facelift? Perhaps the staff uniform could be upgraded to a
more fashionable appearance using recyclable or sustainably
sourced cotton. The staff are critical in every property’s
success, don’t only think of the guest facing areas!
4. REFURBISH YOUR MENUS WITH
LOCALLY SOURCED ITEMS.
This leads to rotating seasonal menus which means that
your repeat guests are experiencing new items frequently
and that your kitchen staff are kept fresh by working with
new products. When possible look to use fish and meat
that are from sustainable stocks, in season, and hopefully
don’t have more air miles than your guests. While once
the Norwegian Salmon or Chilean Sea Bass might have
been the de rigueur, sourcing stocks locally generates
local employment and allows guests to experience dishes
they might not have had elsewhere. The World Wildlife
Federation provides great guidance on issues like this and
is easily accessed. Remember that this also applies to the
staff kitchen where healthier options will provide better
nutrition to fuel the workplace.
5. OF COURSE, YOU SHOULD ALSO
BE CONSIDERING THE ROOMS
DURING YOUR REFURBISHMENT.
This is a time to turn to your designers and ask what
in the room can be kept, and what can be retained or
repurposed. A great solution to mitigating heat gains
and energy costs is to apply UV film to glazing to reduce
energy consumption. Of course, staying with the ‘keeping
it simple’ mantra, providing low flow showers and efficient
toilets will go a long way in reducing costs and providing
ROI. The reason this is so popular is because it works.
6. ONE FINAL THING TO CONSIDER
IS WHAT TO DO WITH ITEMS
THAT YOU NO LONGER NEED.
By recycling unwanted items to charitable organizations
for use or re-sale, you are prolonging the use of things that
are no longer required but could still be of benefit to others.
Shelters are a great place to offer guest room items and
furnishings that might have simply ended up in the skip.
Incorporating sustainable solutions into your property
should not be daunting or expensive. Trust in your
judgement and remember that every improvement, no
matter how small it seems, is significant. n
Paul Wiste can be contacted at firstname.lastname@example.org
hen planning a refurbishment for your hotel property, one
essential thing to consider is how to fuse sustainability
upgrades into the project. While some might instantly
think that this means spending more and getting less,
there are several low-cost strategies that can potentially have a huge
impact on the hotel’s financial performance, guest experience, and
community at large.
Here are six low-cost and high impact solutions that could help make a big difference.
1. PRIOR TO MAKING ANY PHYSICAL CHANGES TO
YOUR PROPERTY, THINK ABOUT THE WHOLE GUEST
EXPERIENCE AND HOW THIS CAN BE IMPROVED.
For guest arrivals consider using eco-friendly car services or modifying your fleet to offer
a hybrid car for airport collection. Have your Sales and Marketing team include this
on your list of services and promote it to your guests. While some dinosaurs might still
prefer a fossil burning limousine, many guests will gladly jump at the chance to use a car
that treads lighter on the earth. This makes a positive statement, and tells the guest that
you are trying to make a difference.
2. SPEAK TO YOUR DESIGNER AND MAIN CONTRACTOR
AND TELL THEM OF YOUR GOAL TO INCLUDE
SUSTAINABLE SOLUTIONS INTO YOUR PROJECT.
By communicating this at the outset, you will save time and be able to make meaningful
decisions for what solutions specifically benefit your property. If you own or are managing
a branded property, the Operator should be able to provide brand-specific Sustainable
Guidance and offer professional support without additional costs. These resources are the
ones who will be familiar with the products and solutions that are in the market and right for
your property. Some might suggest to specify carpeting that is 100% recyclable, while others
Don’t fear the
One of Asia-Pacific’s leading interior designers, PAUL WISTE, the
Founder and Principal of Design Assembly, shares six simple and
sustainable refurbishing strategies that won’t break the bank.
The 1 Hotel Central Park in New York
is a leader in sustainable design
44 HM The Business of Accommodation
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