Home' Hotel Management : HM April 2017 Contents Carlson Hotels’ CEO, David Berg, has left the organisation and has been
replaced by former NH Hotel Group boss Federico González Tejera.
Newly-appointed director of the Carlson Hotels Board, Charles Mobus,
praised Berg for his leadership and performance.
“David Berg led Carlson Hotels through a successful period of global
portfolio growth while at the same time increasing profitability, improving
competitiveness and delivering substantial gains in guest satisfaction,”
“Our confidence in the future potential of Carlson Hotels is due in no
small part to his efforts. Federico has an established track record and long-
held experience in the hospitality industry, and we are confident in his ability
to build upon this strong foundation.”
Carlson Hotels Board was 100% acquired by China’s HNA Group last
year while HNA Group is NH Hotels’ largest single shareholder with 29.5%
of the company.
Tejera was most recently the CEO of NH Hotel Group and says he is
looking forward to the new role leading Carlson Hotels.
“Carlson Hotels is a respected leader in the global hospitality industry and
has a portfolio of world-class brands,” he said.
“I am excited to have the opportunity to lead this great business and
continue to drive global growth.
“I look forward to working with David to ensure a smooth transition, and
to joining the talented team he has cultivated over the past three years,”
STAR RATINGS SCHEME SET TO CLOSE IN AUSTRALIA
Star Ratings Australia has announced it will cease
to operate as of 30 June, 2017 due to the review
model being “increasingly unsustainable” according
to Australian Motoring Services.
The scheme, which is owned by the Australian
Motoring Clubs, including NRMA, RACV,
RACQ, RAA, RAC, RACT and AANT, has
been in operation since the 1950s and holds a
long and distinguished history as Australia’s only
independent, accredited accommodation scheme.
“The Australian Auto Clubs are proud to
have provided its members with a valuable and
respected scheme that has enabled them to book
their holiday or business accommodation with
confidence,” said Australian Motoring Services
CEO, Michael Reed.
“At the height of Star Ratings Australia’s success
there were 15,000 Star Rated properties across
Australia. Being star rated meant that consumers
would always know what to expect from the
accommodation they booked. We were always true
to our message - the accommodation you expect
should be the accommodation you get,” he said.
Reed said it was online reviews and social media
that changed the way customers saw a property’s
rating and that has led to the closure of the program.
“In a digital world, where consumers can provide
online reviews, and with more accommodation
providers choosing to self-rate, the Star Ratings
scheme has found its independent review model
increasingly unsustainable,” he said.
In the wake of the closure, the Australian
Tourism Industry Council (ATIC) said it was
determined to provide quality accreditation for the
ATIC said it would work with the accommodation
sector to ensure appropriate ratings/assessment for
the benefit of industry and consumers.
ATIC owns the Australian Tourism Accreditation
Program (ATAP), the largest accreditation
program in the Australian Tourism Industry.
“Good quality accommodation providers
deserve to have accreditation that makes sure
the customer and industry are aware of the
value of their product” said Evan Hall, ATIC
Chair. “ We will work with the accommodation
providers to ensure the good operators can
stand out in the crowd with an independently
assured quality mark.
“ We will work with the accommodation sector
and Star Ratings Australia to discuss the best way
forward and to assist accommodation providers,”
Hall said ATAP is a business development
program that is based on Quality Assurance
principles and certifies tourism businesses that
meet specific quality assurance criteria.
gets a new
New Carlson Hotels CEO, Federico González Tejera
8 HM The Business of Accommodation
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