Home' Hotel Management : HM FEB 2017 Contents There is some uncertainty for business with the impact from the Trump presidency and
Brexit still to be determined. While there is uncertainty, the Australian share market
lifted strongly in the last two months of 2016 and began 2017 strongly, with the S&P/
ASX 200 closing above 5700 on January 11. This is the highest close since June 2015.
And we are encouraged by statistics from Tourism Australia that show international
visitor growth of 11.1 per cent over the year to October 2016.
One challenge is to secure skilled labour – especially chefs – to cover key roles. Also
thousands of apartments will be nearing completion in 2017/18. With overseas buyers
struggling to find financing, developers have hinted at running these apartment as
Airbnb to cover costs.
Online Travel Agencies (OTAs) which control the market charging up to 15 per cent
commission, brands are fighting back by setting up membership reward clubs and larger
brands are merging setting up their own booking system like Starwood and Marriott.
There is a huge influx of new brands and boutique luxury properties scheduled to
open in Australia over the next three years including the Ritz-Carlton, QT, Sky Hotel,
Silkari and Jewel Luxury Hotel. In addition there will be a new precinct developed for
the Gold Coast Commonwealth Games and the International Convention Centre just
opened in Sydney with Hostplus as a cornerstone investor. There is also a new riverbank
project in Adelaide and five new hotels opening in Hobart.
Investments are always a focus. This year we enhanced our investment team and were
delighted to receive the Selecting Super Investment Leadership award in December 2016
in recognition of our consistently strong long term returns and investment innovation.
Not surprisingly, performance has been a major highlight this year for Hostplus. After
delivering a top quartile result to our members for the financial year ended 30 June 2016,
performance has continued strongly with Hostplus positioned among the top three funds
in Australia over one-, three-, five- and seven-years for its MySuper Balanced option in
SuperRatings most recent performance tables. Over one year and seven years, Hostplus
secured the top position. Our 10 year results were also top quartile ranking us in the top
10 best performing funds over this period.
Our quality assessments have also continued, with Hostplus retaining 5-star status for
its suite of products in the Heron Partnership’s most recent assessment of the Australian
superannuation market. These ratings have been allocated twice a year since July 2006
and Hostplus has received 5-stars in each of the 21 assessments.
Other ratings agencies rate us strongly as well – five apples from Chant West, triple A
rating from Rainmaker and SuperRatings Platinum rating. These are the highest ratings
in their categories from these independent rating firms.
It’s also been a successful year of growth for Hostplus,
with F UM growing by 15 per cent to AUD$21.3 billion
over the 12 months to 30 November 2016. We are also
pleased with our membership figure which is steady at
over 973,000 at 31 December 2016 and employers which
have grown to 130,000.
Continued focus on providing the market with a strong
product offering and digital enhancements to improve how
members access and engage with their super details.
We have been delighted with the response to our
digital member card and in another major development,
we are moving to digital statements for members in
2017. We’re excited to explore this ever-changing frontier
to deliver a wider range of tools and resources to our
members and our employer network.
Watching the political scene continues as a major
focus. Major decisions that affect our members are made
ever y year in Canberra, so we maintain a strong presence
there to ensure our members’ needs are looked after
when policy changes are made. I sit on the Boards of a
number of major industry bodies, which provides the
opportunity for the voice of Hostplus members to be
heard when it matters.
As a member centric organisation, we invest a lot
of resources in understanding the needs and challenges
facing our employers and members. Our member research
points to three fundamental drivers as to why Hostplus is
chosen as a preferred super fund over competitors. Firstly,
our consistently outstanding long term investment returns
and competitive fees; secondly our servicing capacity
and focus with offices and support staff in every state
and territory plus our own contact centre; and thirdly
because we specialize in the industry and can tailor
products and services to best suit the needs and particular
characteristics and nuances of employers and members
that make up our industry.
Chief Executive Officer
48 HM The Business of Accommodation
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