Home' Hotel Management : HM FEB 2017 Contents SNAPSHOT: CARLSON
REZIDOR HOTEL GROUP
Number of hotels & rooms (Globally):
1425 hotels / 226,818 rooms
Number of hotels & rooms (Asia-Pacific):
196 hotels / 31,939 rooms
Number of hotels & rooms (Australia, New Zealand
and South Pacific): 5 hotels / 1048 rooms
Number of employees (Globally): 90,000
Year first hotel opened (Globally): 1962
Year the company was founded: 1938
Brands in the organisation: 7 (Quorvus Collection,
Radisson Blu, Radisson, Radisson Red, Park Plaza, Park Inn
by Radisson and Country Inns and Suites By Carlson)
Head office locations: Minneapolis (USA); Brussels,
Belgium; Singapore (APAC)
This year, 2017, is off to an exciting start as Carlson Rezidor Hotel Group recently
became part of China’s HNA Tourism Group, the core subsidiary of HNA Group, a
Fortune Global 500 company.
With over USD$90 billion in assets and 200,000 employees, HNA Tourism has deep
roots in hospitality, including business in airlines, baggage handling, catering, tour groups
and travel agencies. HNA also owns a fleet of 1,250 aircraft that fly more than 90 million
passengers annually to 260 international destinations. This vertical integration in hospitality,
coupled with the record number of Chinese consumers travelling abroad, will have
increased ability to accelerate growth through investments in various areas of development
and operations such as IT systems, digital, brand development and acquisitions as well as
owning assets around the world. As we continue to grow, we aim to maintain our DNA as a
company of being approachable, flexible and easy to do business with.
Asia Pacific continues to be the most promising and energetic region of the world,
outperforming most of the world’s markets. Carlson Rezidor Hotel Group continues
to see a very healthy underlying business performance with a strong growth trajectory.
The growth momentum has been steady, which we have benefited from qualitatively and
quantitatively. We opened 14 hotels last year, including Park Inn by Radisson Libo, our
first Park Inn hotel in China, and Radisson Blu Resort Hua Hin, a stunning beachfront
resort in Thailand. We also achieved significant hotel signings, including Radisson RED
Kuala Lumpur City Center, marking our entrance into another key gateway city.
Growth opportunities abound in several key hotel accommodation markets where
Australia and New Zealand are experiencing record occupancy rates and RevPAR is
expected to increase in the foreseeable future.
In China, the market is experiencing an oversupply and saturation in the mid-term
with ultra-luxury brands. For this reason, we see the popularity of humble investments
and believe Radisson Red, our upscale and technologically-focused brand, makes a
perfect fit for the market.
Over in India, we continue as one of the country ’s leading international hospitality
groups and our strategy remains focused on expansion into secondary and tertiary
markets. Good traction is seen in the midmarket and upscale brands, of which we believe
the Radisson, Park Inn by Radisson and Country Inns and Suites brands are well suited.
These markets are a core expansionary priority and with our well-placed dedicated
resources, we are optimistic and in a good position to double our portfolio size in the mid-
term with future opportunities in anchor markets as well as portfolio deals identified.
With the industry evolving, it is essential that as a global hospitality brand, we are
leveraging the use of technology well. Being at the forefront of the industry, we see the
need to find new avenues to bring hotels to ‘life’. With vested interest in building our
competitive digital capabilities, digital investment into Virtual Reality (VR) is now used
as an additional avenue for us to provide the visual impact to our developers and owners.
The trend of a shifting economy is evident in the
hospitality industry and is largely facilitated through
technology and processes. New platforms are content
and transaction oriented, as we see the proliferation of
social networking platforms crowdsourcing content and
de-integrating verticals. Platform models will continue to
converge and will potentially be a game changer for hotels
as personalisation and customer relationship management
becomes increasingly important.
On track to achieving our goal of attaining 200
operating hotels in our Asia Pacific portfolio by 2020,
we continue our strategy of driving owners’ Return on
Investment (ROI) through improved operating margins
while introducing innovative business models that have
delivered excellent traction.
As we think globally and optimize integration
opportunities, our focus continues in differentiation and
agility to accelerate our growth. We will also continue to
enhance the guest experience by focusing on our people,
nurture talent and promote talent from within.
President - Asia Pacific
Carlson Rezidor Hotel Group
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