Home' Hotel Management : HM OCTOBER 2016 Contents Quest Apartment Hotels has unveiled a world-
class training program specifically tailored to
Franchisees, positioning the iconic Australian
apartment hotel operator as an industry leader in
Learning and Development.
Quest Academy will deliver highly engaging
and interactive training, combining classroom
learning, e-learning, and hands-on live working
environments. The Academy will be facilitated
across three locations: Quest Abbotsford in
Melbourne, Quest North Ryde in Sydney and
Quest Woolloongabba in Brisbane.
The program's first intake will commence
in September 2016 -- Franchisees can choose
to complete the entire initial training course
or attend individual workshops according to
their learning needs. Workshops will also be
conducted across the country to ensure training
is available to the entire Quest network.
Making the announcement to the network of
Quest Franchisees at the 2016 Quest National
Franchise Conference on the Gold Coast, Quest
CEO Zed Sanjana said the development of Quest
Academy was a natural progression as the company
future proofs the brand for continued success.
"Franchisees are the heart and soul of Quest,
and the drivers of our continued success. An
investment in their future is an investment in the
future of the Quest brand," he said.
"We are constantly raising the bar as we
maintain focus on service innovation, consistency
and staying true to the Quest ethos. The
AUD$10 million rebrand in 2015 strengthened
our position among top-tier apartment hotel
o erings and we are backing this by leading the
industry in Learning and Development.
"Quest Academy will provide each and
every Franchisee with the best available tools,
knowledge, training and support to ensure
continued growth throughout their entire Quest
journey," Sanjana said.
Quest has designed the Academy to be
relevant to both current and future Franchisees,
anticipating significant interest from existing
Franchisees seeking to further their expertise
and the 20 new Franchisees accepted into the
network each year.
I was fortunate enough to be invited to speak
to the accommodation industry on Norfolk
Island, a destination which is going through
tremendous change as a result of legislation
bringing the island under the jurisdiction of the
The changes the accommodation operators
on Norfolk Island are facing are extraordinary
and will certainly be a very big challenge.
For example, prior to July 2016, operators
paid a 12 per cent local GST, were not even
registered with the Australian Taxation O ce
and were self-su cient to a large degree.
The employment contract and 'award'
were no longer than three pages and were
respected by the employer and employees.
The circumstances which the operaters traded
were a far cry from the complex award that our
members operate under and the concept of
paying superannuation is completely new as well.
Therefore, operators on the island face a tough
road with penalty rates and loadings inflexibility
that our so-called 'modern award' brings. All
of the properties on the island (circa 70) will be
joining the AAoA for professional assistance
and guidance to transition to what most of our
members are now used to. It highlighted to
me that our modern award must be simplified
and we trust the Fair Work Commission will
make sensible determinations on some of the
industry claims, such as lowering penalty rates
on Sundays and public holidays and ensuring
there are more flexible arrangements (can you
imagine operating your business on a three-
page award; we can only dream!).
The AAoA is continuing our campaign to
ensure that the terms and conditions are
improved when it comes to dealing with online
travel agencies. Unfortunately, the ACCC has
not acted as fast as we had expected, however
we have been very clear on the changes
required so our members can obtain a better
outcome on rate parity, last-room availability
and the terms and conditions in contracts. We
have seen some very positive movements from
foreign governments on dealing with these
companies who demand policies such as rate
parity. We intend to pursue all available means
to ensure an improved trading environment.
We were very pleased that the Victorian
Government decided not to proceed with
its Budget measure to increase stamp duty
on foreign purchases of short-term tourism
accommodation. Had this bill not been
amended, the consequences would have been
catastrophic for any new building of a hotel,
motel or serviced apartment operating on a
short-term basis. At 12.5 per cent, the stamp
duty would have also had a very big impact on
anyone thinking of selling. We are grateful to the
Andrews Government, including Treasurer Tim
Pallas, for amending this bill and appreciating that
tourism accommodation operators are a large
part of the economy and a significant employer.
Richard Munro is CEO of the
Accommodation Association of Australia
Next Hotel Brisbane has launched 'Next Journey', a
chau eured Tesla limousine service with zero emissions
for the journey and zero compromises for their guests.
Next Hotel Brisbane General Manager, Alex
Billing, said the hotel continues to lead the way in
bringing together technology and hospitality for the
benefit of guests.
He said with innovation integrated to the hotel's
DNA, Next Journey will connect guests to the
hotel, where check-in occurs en-route and guest
arrival is straight to the room.
Billing said this is the latest step for Next Hotel in
the pursuit of innovation and technological advances,
which have resulted in the hotel receiving recognition
and awards within the first six months of operation.
"It made perfect sense for Next Hotel to
align with like-minded disruptors that challenge
mediocrity within their industries," he said.
"The similarities are paralleled with shared
philosophies of innovation, technology and
e ciency. We are the first hotel in Australia to o er
guests' access to a Tesla for their transport needs,
whether that be for business or leisure.
"This as part of our underlying philosophy to
think di erently, especially when it perfectly frames
the first impression for our guests," Billing said.
The next generation automobile is accessible to
both guests and the general public for airport transfers
or a day trip to the Gold Coast or Sunshine Coast.
Brisbane o ers
Next Hotel Brisbane is partnering with Tesla
Quest Apartment Hotels CEO Zed Sanjana
10 HM The Business of Accommodation
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