Home' Hotel Management : HM AUGUST 2016 Contents Howard's Way
ARE YOU A LEADER
OR A MANAGER?
When I reflect back on my career, I'm sure I
was a manager in the first instance. I followed
orders, I gave out instructions, I hired and fired
- I was a corporate soldier extraordinaire.
Probably (gradually) I learned that leadership
by example was stronger than barking out
company policies and procedures. I wonder in
today's organisations where you fit?
I also wonder how many of you know that
a landmark study of leadership in Australia
by the University of Melbourne has recently
concluded a two-year workplace study
of some 2703 companies involving 8000
managers? Some key findings were:
• 40% of companies were not hitting key
• 44% miss sales targets;
• 43% miss profit targets;
• 60% of executives rarely or never seek
outside advice; and
• 84% of managers believe they engage sta ,
only 50% of employees agree.
This last statistic is interesting in that if 84% of
employees had really been engaged with their
managers (like the managers believed!), then
those missing KPIs and sales/profit targets
may have also been at least 84% successful.
Are you leading or managing? Are leaders
made or born? Can managers become leaders?
It's an age old discussion.
I think a starting point for all of us could be to
reflect on the following:
• Do people want to work with you?;
• Were you promoted due to your technical
skills, managerial skills or leadership style?;
• Are you teaching others while you
yourself are being trained or undergoing a
• Are you a 'command and control' type
of manager or trying to engage direct
reports in a meaningful, personal or even
• Are you inspiring those around you to
achieve more than they believe they can?;
• Do you really know what motivates your
people? (It may not be the job!); and
• Do they want to follow your lead or do you
have to push (manage) them?
I'm not an expert in the area of leadership by
a long shot but we've all seen great examples
of people in all types of endeavours (business,
sport, sciences, etc) that inspire us.
Maybe what we have to learn to do, at least
as managers, is to try emulate some of their
qualities whilst 'on the job'. If you feel unsure
about this then get some advice from someone
Howard Kemball owns a Hotel
Performance and Asset Management
company called KCom. Contact him on
Preliminary works have started on the planned
expansion of the Melbourne Convention and
Exhibition Centre (MCEC) and broader South
Acting Premier of Victoria James Merlino
joined Plenary Group Chairman John O'Rourke
and MCEC Chief Executive Peter King at the
start of June to announce the start of the more
than AUD$300 million project that includes an
expansion of MCEC, a new 331-room hotel and
multi-storey car park.
Leading infrastructure investor, developer and
manager, Plenary Group, is sponsor, investor and
financial arranger for the project, with Plenary and
partners investing more than AUD$100 million.
Flagship Property Holdings is Plenary's
development partner responsible for the new hotel,
for which an operator is yet to be announced.
Flagship will combine with Plenary and builder
Probuild to construct the 331-room, four-star hotel,
which will rise 20 storeys above a six-level car park and
is expected to be complete in the first half of 2018.
The hotel will form part of the broader expansion
of MCEC where preliminary works formally
commenced this week.
Steve Wise, CEO of Flagship Property Holdings,
said he is delighted to partner with Plenary Group,
Probuild and architects Woods Bagot and NH
Architecture on the project.
"Flagship Property Holdings has rapidly
developed a reputation for delivering quality award-
winning projects, so we're thrilled to be involved in
another major development," Wise said.
"This builds on the previous success of the
partnership between Flagship and Plenary on the
Hilton Melbourne South Wharf hotel, developed
as part of the Melbourne Convention Centre and
South Wharf DFO Retail Precinct.
"The MCEC is one of Australasia's leading
conference centres, so we're excited to be given the
opportunity to develop the new hotel in conjunction
with our project partners as part of the Centre's
Plenary Group Chairman John O'Rourke said
he was pleased to see the commencement of
works after they were first announced nearly two
"This expansion was planned-for during the
design stage of the first Melbourne Convention
Centre development we completed in 2009, so it is
great to be finally realising what we envisaged back
then," O'Rourke said.
"The South Wharf car park was always designed
to accommodate large buildings above it, and it is
pleasing to have reached the point where we can
start this exciting development."
O'Rourke said the expansion will help MCEC
attract larger and more diverse events to Melbourne
and will increase business and trade activity in the
South Wharf precinct.
"As significant investors across the whole precinct,
Plenary and Vicinity Centres are well-placed to
ensure it is expanded in a way that helps attract
business events while also ensuring South Wharf
remains a food, beverage and retail destination."
MCEC Chief Executive Peter King said
the expansion will ensure Melbourne remains
Australia's number one business tourism and events
destination for decades to come.
"The 20,000 square metre expansion of our facility
includes 9,000 square metres of flexible expansion
space, a 1,100-seat, multi-purpose facility and a gala
banquet room for up to 450 people," King said.
"It will ensure MCEC remains Australia's largest
convention and exhibition space, and is able to
accommodate the growing global demand for
multi-purpose meetings and events spaces."
Plenary was the sponsor, investor and financial
arranger for the 2009 Melbourne Convention
Centre development and is responsible for
managing the asset under a 25-year design, build,
finance and maintain contract.
An artist's impression of the new MCEC hotel
ON MCEC'S NEW
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