Home' Hotel Management : HM JUNE 2016 Contents What are the big trends in the training industry?
The new world of learning has rapidly expanded and individuals are
looking for, and expecting, ways to improve their professional skills
throughout their career using a range of formats and mediums. Innovative
and relevant learning, and how this is delivered, is a key priority for our
businesses today. IHG, for example, provide and build a continuous
learning experience through face-to-face, online, virtual and self-paced
platforms and programs.
Learners today have an increased passion and desire for self-directed
learning and through applying our 70:20:10 model, we support our
colleagues by providing the formal learning through multiple formats, the
experiences to apply the learning, the right culture and environment to
learn and connect learners to others. These combine to create a powerful
Of note, blended learning solutions provide accessibility, especially for
those who have flexible working arrangements, work shifts and also caters
to Gen Y 's preferred learning methods.
What are the most popular courses with sta and
students enrolling in training programs?
As skills and knowledge are continuing assets to collect in our changing
industry, many of our online and virtual classroom programs in the
Commercial space are very popular. Accelerated leadership programs
that equip colleagues and students with the skills and experience within
a shorter period than if they were to operate in a regular entry position
within a hotel or operation are also proving popular.
Popular programs we deliver to IHG include; IHG Academy partner
Internships, Future Leader program, Excom Potential and secondment
opportunities into step up roles.
Does your company run or o er a program that supports
women into senior leadership positions? If so, when was it
implemented and how is it going? Have you seen good results?
A specific example of how we achieve gender equality is within our
Talent Review Process (TRP). Laureate Australia adopts the TRP,
which is a robust senior staffing analysis review process, allowing us
to map the talent sitting in the most senior roles across the businesses,
and to determine what critical gaps must be addressed to mitigate
business risk. The process identifies the highest potential individuals
across the organisation.
Success stories over the past twelve months include Jane Adams,
previous Director of Operations for Blue Mountains International
Hotel Management School who was appointed to Director of Campus
and Industry Solutions at Laureate Australia; Robyn Tudor, previous
Director of Quality, Planning and Registration for Blue Mountains
International Hotel Management School whowas appointed
Director of the Academic Quality Unit at Torrens University
Australia; and Janette Illingsworth, previously Assistant Director of
Strategic Industry Relations for Blue Mountains International Hotel
Management School who was appointed to Head of Careers and
Employability at Laureate Australia.
Currently Over 60 per cent of the Executive leader positions at Blue
Mountains International Hotel Management School are occupied by women.
How has your company grown or changed in the last 12 months?
We have had some very exciting changes take place at Blue Mountains
International Hotel Management School, particularly in the last few
months. In January of this year, we joined Torrens University Australia
to become Blue Mountains International Hotel Management School at
Torrens University. This move has resulted in increased collaboration
between Laureate's institutions in Australia, improved opportunities
and outcomes for students and has created an environment that
encourages further innovation. Blue Mountains International Hotel
Management School at Torrens University has retained all the elements
that make Blue Mountains International Hotel Management School
unique -- our name, identity, campuses, applied learning, great teachers,
industry connections, alumni and reputation -- but with enhanced
university prestige, pathways and opportunities.
As of 2016, Laureate Australia has also shifted its academic structure
to be aligned vertically in the fields of Business, Design, Hospitality
and Health. Blue Mountains International Hotel Management School
has therefore started to operate as part of the Hospitality Vertical for
Laureate Australia, along with William Blue College of Hospitality
Management. This new vertical approach will allow us to set a
new benchmark for excellence in the way that we collaborate with
entrepreneurs, employers and industry experts. n
The training industry is in a state of flux
and yet hoteliers need qualified sta
more than ever. JEROME CASTEIGT,
General Manager of Hospitality at Laureate
Australia, Blue Mountains International
Hotel Management School at Torrens
University Australia and William Blue
College of Hospitality Management,
shares what every hotelier needs to know
about this rapidly evolving industry.
Laureate Australia's Jerome Casteigt
48 HM The Business of Accommodation
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