Home' Hotel Management : HM APL 2016 Contents Peter McBrearty,
Les Clefs d'Or
Following the most recent series of membership
interviews we were very happy to welcome six
talented new members to Les Clefs d'Or Australia:
Andy Byrne of The Pullman Albert Park, Anthony
Szostak of The Marriott Melbourne, Nikolas Adams
of The Stamford Plaza Melbourne, Mark Anderson
of The Park Hyatt Sydney, Ben Thomas of The Hilton
Sydney and Eugene Chang of Pier One Sydney
Harbour. The interview committee passed comment
on the degree of research and preparation undertaken
by each candidate, along with their Concierge
knowledge and professionalism, all of which is
testament not only to the candidates themselves - but
also to the support and encouragement provided by
their respective properties.
At the end of February the Melbourne Les Clefs
d'Or Golf Day not only provided an opportunity
for Concierge to meet with many of our industry
associates, but with their assistance also raised
$1500 for Bayley House, a very worthy charity
providing valuable support for clients with intellectual
disabilities and their families.
Early in April eight members of Les Clefs d'Or
Australia will be attending the 63rd UICH Les Clefs
d'Or World Congress, which this year is being held
in Dubai. At the Congress members from around
the world will meet for an educational symposium
featuring addresses by speakers drawn from
international hotel groups, the travel industry and
media, and also have the opportunity to network and
develop contacts with members worldwide, thereby
enhancing their range of international contacts and in
turn allowing them to better serve their guests once
they return to their own properties.
Following the UICH World Congress, the Australian
Executive will travel to Queenstown in June to join
our Kiwi associated for their national AGM. The
Australian AGM will then in turn be held in Brisbane
in July at Emporium Hotel, where Australian members
will be joined by the Executive of Les Clefs d'Or New
Zealand for the Oceania Zone meeting and then the
educational workshop, prior to the AGM itself. The
AGM will be followed by the welcome return of the
Brisbane Concierge Ball, an event that demonstrates
the ever-increasing level of hotel and tourism related
activity in Brisbane and Queensland as a whole, and
which we hope will provide a platform for our members
from around Australia to develop relationships with
regional tourism providers and also expand their
knowledge of what is on o er in Queensland for those
of our guests heading Northward.
Later this year we again have a large number
of promising prospective members embarking
on preparing for their interviews, the Sydney
Tourism Expo is already taking shape for its return
in September, and early planning for both of the
Melbourne Concierge Balls is also well under way.
Despite uncertain economic forecasts and other
factors which might perhaps have been expected
to adversely a ect the Australian tourism industry,
judging by our burgeoning membership numbers and
the constantly busy nature of our Concierge Desks, it
would seem that fortunately the outlook may well be
far more positive than expected.
Peter McBrearty is the President of Les Clefs
KING OF THE KEYS
HM sits down with InterContinental Adelaide's
Chief Concierge, SIDDHARTHA KAUL.
Interview by Peter McBrearty
How long have you been
a Concierge in total?
It has been just over six years - and there has
never been a dull moment.
Please describe the path you have
travelled to your current position
at InterContinental Adelaide.
I started my journey in hotel industry as an
intern at the Crowne Plaza in Kathmandu,
Nepal in 1999. I, then, moved to India to
work for The Luxury Collection by Starwood
Hotels and Resorts, where I worked in a
fine dining restaurant and later as a butler.
After that, I moved to a Sea Island Resorts
in Georgia, USA as a management trainee
specialising in rooms division and butler
services, and became a butler trainer. My
passion for hospitality industry took me to
Dubai, where I worked as a pre-opening team
member at Raffles Dubai managing the butler
department. When I moved to Australia
in 2009, I got an opportunity to work as a
Chief Concierge at the InterContinental
Perth Burswood and I have been with
InterContinental Adelaide since 2011.
How would you describe the
role of the Concierge in a
modern luxury hotel?
As a concierge, we have a critical role to play
in delivering authentic and unique experiences
for our guests. A hotel concierge can help
create an emotional bond between the guests
and the brand by sharing engaging and
personal stories. In this ever-changing world
where everyone is inter-connected to each
other more than ever through technology, we
need to continuously challenge ourselves to
develop greater level of insider knowledge.
What do you enjoy most about
your role as Chief Concierge at
My role gives me an opportunity at every touch
point to create memorable experiences for our
guests and ideally to turn them into raving fans.
Developing and nurturing talent is another
aspect of the role that I really enjoy. We also have
our concierge program assets like destination
videos and printed guides that are leveraged
upon not only to make our guests feel 'In The
Know' but also to showcase and promote
tourism in Adelaide and South Australia.
of Les Clefs
hotel Concierge -- do you feel this may
further enhance your ability to assist
your guests, both locally and overseas?
Certainly so. As a member of this prestigious
organisation, it provides me with a platform
to network with interstate and international
concierge and thereby better serve our guests
by exchanging industry best practices and
providing assistance to each other.
Adelaide continues to develop a
vibrant and ever-increasing range
of bars, restaurants and events to
choose from. How do you perceive
this change in terms of what you
are able to o er your guests?
We are quite fortunate to have a diverse
range of experiences in Adelaide available for
our guests. This is a place where you could
say the sea meets the vines! Adelaide is a
boutique city known for its close proximity
to world-class wine regions as well as festival
and musical events. Over the last few years,
the city of Adelaide has transformed greatly
with the redevelopment of the Adelaide
Oval, activation of laneways, small bars and
introduction of many critically acclaimed
restaurants. Interstate and international
guests that are always looking for a unique
experience from other cities in Australia are
spoilt for choice.
After a day spent describing
Adelaide's many activities,
attractions and dining options
to your guests, where do you
particularly enjoy heading to yourself
to relax and enjoy your city?
After a day's work, I do not mind heading
towards boutique bars on Peel Street and
Leigh Street for a drink or two. I regularly
visit Central Markets for its fresh produce
and of course, the wine regions that are
only an hour's drive for some good drops!
Charles Melton and Samuel's Gorge are
two of my favourites. n
50 HM The Business of Accommodation
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